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   AMERA, A Nonprofit Association   

Frequently Asked Questions

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What level of repair training can I expect?
How is the repair information presented?
How often will the website be updated?
How can I communicate with the AMERA office?
Can I request information on a repair, tool or process not listed?
How will you choose where hands-on clinics will be given?
Will clinics and repair material on brasswind, woodwind, strings, and percussion all be included?
Can I serve on the Advisory Board or Board of Directors?
How is AMERA different from other organizations to which I belong?
Will AMERA assist me if I am having difficulties with a repair shop?
Will AMERA try to sell me tools?
Can you offer assistance with my budget?


WHAT LEVEL OF REPAIR TRAINING CAN I EXPECT?

AMERA strives to provide you with PRACTICAL repair information skills you can use on a limited budget in real-life educational settings. AMERA has something to offer everyone, regardless of prior knowledge and skill in instrument repair.
Even though a novice may not feel comfortable replacing a clarinet tenon cork, reading about the procedure will facilitate communication with the local repair technician and provide insight into the prices charged for this job. On the other end of the spectrum, a teacher with more mechanical ability and experience can benefit from detailed diagrams when repadding an entire clarinet.
Although you cannot become a professional repair technician through AMERA, you can choose how far you want to go in repairing and maintaining the instruments in your music program.

HOW IS THE REPAIR INFORMATION PRESENTED?

The invaluable information provided by AMERA is offered in several formats - on the web, in person, and on paper.

Our unique website contains a wealth of concise, detailed, user-friendly information all related to actual band and orchestra repair procedures, supplies, tooling, budgets, maintenance contracts, and resource links. Our easy accessibility and comprehensive format will make the AMERA website your number one choice when searching for repair information.

AMERA is proud to have expert technicians who are eager to share their repair knowledge with music educators. Hands-on clinics on a variety of subjects are presented around the country. These inservice workshops allow you to actually practice repair techniques under the guidance of a master technician in a controlled setting with all necessary tools and supplies. The website calendar of events is kept current to allow you ample planning time so you can attend the sessions most valuable to you. AMERA can even provide Continuing Education Units (CEU’s) for clinic participants.

Printed descriptions and diagrams detailing techniques, supplies, parts, and tooling are provided at all clinics and are conveniently available on the website. Log on, print what you need, and go to work!

HOW OFTEN WILL THE WEB SITE BE UPDATED?

As a member in good standing, you will have a username and password, which will allow you access to www.amera.org. This is your site. We have been setting the site up since December, and we will be adding to it on a regular basis. This could be several times a week. The development of the website will be an ongoing process for several years.
Phase I is complete. The basic structure of the website is in place, so that we can add more material as it becomes available. The secure area has been set up for administration purposes, member registration and to allow members to edit their profile. Other areas in place include a members only forum, staff forum, classifieds section, a one-on-one List Support chat, and of course, the repair resource section, to name but a few.
Phase II focuses on the resources portion of the site - adding many more tutorials along with many pictures to demonstrate the processes.  Our goal is to make www.amera.org the most complete resource center for the dissemination of band and orchestra repair information for the music educator of today.  Our aim is to have phase II completed by the end of 2003.
Our webmaster has a direct email address. If you need clarification, want to suggest a possible addition to the site, or if you simply have a comment, please contact us. You should receive a reply within hours.
Our web site is the main communication tool we have with you, and it should be considered your key resource center. These two facts make our web site the most important item, which is why we put it at the top of our "to do" list.

HOW CAN I COMMUNICATE WITH THE AMERA OFFICE?

Small in numbers, but faster than a working trill key, our staff members and volunteers stand ready to assist you at all hours. We understand music education is not always a 9-5 job, so we are there when you need us. Until mid-year our regular office hours will vary. We have voice mail or a telephone answering machine set up 24 hours a day. Office hours or not, urgent calls are returned right away.
As we grow, we will keep a current list of all AMERA contacts on the web site. Everyone listed understands how important communication is, so contact us when the need arises.
To keep you updated with the most current information available, we will also send you our quarterly email newsletter. We don't believe in filling your email inbox with junk, but we will send email bulletins as the need arises. Remember, AMERA works for you, and without you we are nothing.

CAN I REQUEST INFORMATION ON A REPAIR, TOOL OR PROCESS NOT LISTED?

Sure. Your AMERA resource center will have repair procedures, suggested tools, supplies, and other appropriate information posted for you in the form of written text, so you can make a hard copy for your personal library. We will also have short videos on the same subject matter. If there is something you need which is not listed, let us know. We will do our best to add it to the list.
AMERA has an advisory board for woodwind, brass, string and percussion. These boards consist of music educators, technicians and experts in the field who are associated with manufacturing the instruments. Each board reviews all material and procedures we list.

HOW WILL YOU CHOOSE WHERE HANDS-ON CLINICS WILL BE GIVEN?

All "road sessions" will be scheduled well in advance, so you will have ample opportunity to attend. The clinics will be held in a variety of locations including school band rooms, universities, hotel meeting rooms, and music stores. We will contact members from time to time and see if they can host a clinic.
If you would like to host a clinic and know of a few educators in the immediate area who would attend, let us know. We will do our best to work with you. The number of clinics will increase as time goes on.
All clinics provide the tooling, supplies, and instruments required for the agenda topics listed for the program. We usually provide coffee breaks with time for lunch on your own.
The variety of educational sessions will be very diverse and you should have no trouble finding something for your needs.

WILL CLINICS AND REPAIR MATERIAL ON BRASSWIND, WOODWIND, STRING INSTRUMENTS AND PERCUSSION ALL BE INCLUDED?

Certainly.  We have nationally known educators, technicians and experts in the field already working on planning clinics. All areas are covered.

CAN I SERVE ON THE ADVISORY BOARD OR BOARD OF DIRECTORS?

We would welcome you with open arms, especially now when we need input the most. Contact us today at amera@amera.org.

HOW IS AMERA DIFFERENT THAN OTHER ORGANIZATIONS I BELONG TO?

We only specialize in repair and maintenance of band and orchestra instruments, so our time is not spent on hundreds of different issues. We concentrate on only one thing, and then we go out and do that one thing well.
AMERA believes contact with other organizations is important to your professional life. We encourage you to belong and take part in any organization which benefits you. We know AMERA will be at the top of your list.

WILL AMERA ASSIST ME IF I AM HAVING DIFFICULTIES WITH A REPAIR SHOP?

AMERA will assist members when called upon to do so. Before jumping into the "frying pan", we will do whatever research is necessary before trying to assist in resolving issues in a fair manner.

WILL AMERA TRY TO SELL ME TOOLS?

NO! AMERA will make lists available of tooling, supplies, and sources where you can purchase what you need, when you need it. We will also include "tool reviews" in our educational materials, so you can make wise decisions when purchasing. In the future, AMERA may consider co-op purchasing of supplies if the interest is sufficient.

CAN YOU OFFER ASSISTANCE WITH MY BUDGET?

Years of experience with our on-board staff and experts in the field are all available for you. Information on far more than budgets is available. In most cases, we will offer confidential tutoring in selected areas. Although we specialize in repair of musical instruments, part of our mission is to assist you in raising money to pay for these services. It is important for all of us to have top quality playing instruments, whether it is time to rent/lease, purchase new ones, or have the old ones repaired. Assistance is available on a couple of fronts - planning and working within budgets; fund raising; understanding repair price lists and the terminology used in them; scheduling repairs for the shop; understanding when it is time to "pull the plug" on those older worn-out instruments; what tools and supplies should really be in a repair kit and finally, what kind of maintenance can be done to stretch a budget.

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